How to Solve Paused Saving in Canva

Have you ever found yourself in the middle of a graphic design project on Canva, only to encounter the dreaded “saving paused” message? If so, you’re not alone. This issue can cause frustration, especially when you’re working against a tight deadline. But don’t worry, we’ve got you covered. In this article, we’ll delve into why saving is paused in Canva and provide easy steps to solve this issue.

Possible Reasons Why Saving is Paused in Canva

Several factors could trigger the “saving paused” issue in your Canva account. Here are the most common ones:

  1. Unstable, slow, or no internet connection: As a web-based program, Canva heavily relies on your internet connection. If your internet struggles, it could impact Canva’s ability to save your graphics.
  2. Blocked websockets: Canva uses websockets to send messages between your browser and their servers. If your websockets are blocked, it could lead to saving issues. Websockets can get blocked by various web browser and internet settings such as firewalls, proxies, and VPNs.
  3. Technical problems on Canva’s end: Sometimes, the issue might be on Canva’s side. In this case, you might have to wait for a while and try again later.
  4. Browser or device issues: Old-fashioned browsers or app versions could cause saving issues. Also, if your device is overwhelmed or has lost its web connection, it could affect the saving process.
  5. File size: If your design is too large or complex, it might cause issues with saving. This is especially true if you’re trying to save your design as a PDF, which is larger by default than other file types.

Possible Solutions for the Save Paused Issue in Canva (on PC)

If you’re using Canva on a PC, here are some steps you can take:

  1. Check your internet connection: The first step is to try restarting your router or switching to a different network. You could also close any other internet tabs or apps that are running on your device to free up bandwidth.
  2. Check websockets: If the websockets are blocked, you can check them here.
  3. Try a different browser or mode: If the issue persists even after trying these solutions, you might want to try using Canva on a different browser or in incognito/private mode. You could also disable browser extensions one by one to identify if any of them are causing the issue. Lifewire made a nice step-by-step guide on how to manage extensions for Google Chrome (or any chromium browser), Firefox, Microsoft Edge, and Safari.
  4. Clear your browser’s cache and cookies: Sometimes, when cookies pile up, they can cause trouble. However, keep in mind that doing this might log you out of other sites. Here is another guide for clearing cache and cookies on your web browser.
  5. Check for updates: Make sure your browser is up-to-date. If not, update it and try again.
  6. Contact Canva Support: If all else fails, reach out to Canva Support. They can help identify and resolve any issues with your account.

Possible Solutions for the Save Paused Issue in Canva (on Mobile)

If you’re using Canva on a mobile device, here are some steps you can take:

  1. Check your internet connection: Make sure your device is connected to a stable internet source.
  2. Close and reopen the app: Sometimes, simply closing the app and reopening it can solve the issue.
  3. Update the app: Make sure you’re using the latest version of the Canva app. If not, update it and try again.
  4. Clear the app’s cache: Go to your device settings and clear the cache for the Canva app.
  5. Reinstall the app: If all else fails, try uninstalling and reinstalling the Canva app.
  6. Try downloading your design: If you’re still having trouble, try downloading your design. This can sometimes trigger the save function and resolve the issue.

What to Do if the Issue Persists

If you’ve tried all the above solutions and the issue still persists, it might be due to ongoing issues on Canva’s site. In this case, you can check Canva’s status page to see if everything is working on their end. If not, you might have to wait until they resolve the issue.

Related Questions

Is Canva good for business presentations?

Yes, Canva is great for creating business presentations. It offers a wide range of customizable templates, graphics, and fonts, making it easy to create professional-looking slides. Plus, it’s user-friendly and can be accessed from anywhere, making it a convenient option for remote teams.

Why is the option to save a project in progress greyed out?

The option to save a project in progress may be greyed out if Canva is experiencing technical difficulties, or if there is an issue with your internet connection. It may also occur if you have reached your storage limit on Canva. Try refreshing the page or clearing your cache.


While the “saving paused” issue in Canva platform can be frustrating, it’s usually easy to fix. By identifying the cause and applying the best solutions, you can get back to creating stunning visuals with Canva platform in no time.

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