How to Cancel Your Shopify Subscription

Deciding to cancel your Shopify subscription can be a daunting task. Whether you’re looking to switch eCommerce platforms or simply take a break, it’s crucial to know the steps involved. This guide will walk you through the process, ensuring you don’t miss any critical elements.

Why Cancel Your Shopify Subscription?

There are various reasons why you might want to cancel your Shopify subscription. Perhaps you’re not seeing the sales you expected, or maybe you’ve found a platform that better suits your needs. Regardless, it’s essential to make an informed decision.

Things to Consider Before Cancelation

Before you go ahead and cancel your Shopify subscription, there are a few things you should keep in mind:

  • Settle Outstanding Charges: Make sure to clear any pending bills to avoid future complications.
  • Save Your Store Data: Export important data like customer information, order history, and product details. This data could be useful if you decide to return to eCommerce later.
  • Cancel Third-Party Apps: Uninstall any third-party apps to prevent unexpected charges after you’ve closed your Shopify store.
  • Domain Considerations: If you purchased a custom domain through Shopify, you could transfer it to another service provider. Failing to do this could result in losing your domain.

Step-by-Step Guide to Canceling Your Shopify Subscription

Step 1: Log In to Your Admin Panel

Access your Shopify admin panel by logging in with your credentials.

Step 2: Navigate to Settings

Once logged in, go to the “Settings” tab and select “Plan.”

Step 3: Choose Your Option

You’ll have two options: “Pause or cancel subscription” and “Cancel subscription.” If you choose to pause, you can always come back to your store later.

Step 4: Confirm Your Decision

If you decide to cancel, you’ll be prompted to give a reason for your decision. After that, enter your password to confirm the action.

Step 5: Close Your Store

After confirming, your store will be closed, and you’ll receive a confirmation email.

Alternative to Cancelation: Selling Your Store

If you’re not interested in running your Shopify store anymore, consider selling it on Shopify’s Exchange Marketplace. This could be a lucrative alternative to closing down.


  • Can you cancel your Shopify subscription at any time?
    • Yes, you can cancel your Shopify subscription at any time. However, it’s important to note that Shopify does not offer refunds for the billing period in which you cancel. Make sure to settle any outstanding balances and consider exporting your store data before canceling.
  • What happens to my store data after canceling?
    • After canceling your Shopify subscription, your store data will be frozen and inaccessible. Shopify retains this data for a period of 30 days. If you wish to reactivate your store within that timeframe, you can do so without losing any data.
  • How do I check my Shopify subscription?
    • You can check the status of your Shopify subscription by logging into your Shopify admin panel. Navigate to the “Settings” tab and then select “Billing” or “Plan and Permissions” to view your current plan, billing cycle, and any additional charges.


Canceling your Shopify subscription doesn’t have to be complicated. By following this guide, you’ll be able to make an informed decision and execute the process smoothly.

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