How to Delete a Brand in Zoho Thrive

Zoho Thrive is a digital marketing software that focuses on affiliate and customer loyalty management. And while Zoho CRM is already an established, reputable platform, Thrive is still new to the market and could definitely use more UX improvements.

A popular question for this platform is:

How do I delete a brand in Zoho Thrive?

And as much as I would love to give you a step-by-step guide, the reality is that…

There is no official way to delete a brand from Zoho Thrive at the moment.

At least not from anywhere on your dashboard.

I’ve scoured every tab on Thrive, and found nothing. At my wit’s end, I resorted to contacting customer support. 

Here’s what Zoho Cares answered:

How to delete a brand in Zoho Thrive

In conclusion…

As of August 2023, there is no official way to delete a brand in Zoho Thrive. But because I asked Zoho Support, an alternative came up.

Now, to answer your question:

How do I delete a brand in Zoho Thrive?

Despite not having a “delete brand” button on the dashboard, there is an alternative that Zoho themselves recommended to me:

Step 1: Request brand deletion at [email protected]

Step 2: Provide your Thrive Service Organization ID and the brand domain name/s.

Step 3: Wait for the confirmation email.

Step 4: Confirm brand deletion.

Things to do before deleting a Brand in Zoho Thrive

1. Back up your data and other assets attached to the brand

Before you delete a brand in Zoho Thrive, it’s important to keep a back up of any data or asset attached to the brand. This will ensure that you don’t lose any critical information in the process.

2. Inform key persons of the brand deletion

When deleting a brand in Zoho Thrive, it’s crucial to inform all key persons who are associated with the brand. This alleviates any confusion between team members and can provide you with 2nd opinions on the matter.

3. Decide whether to delete or soft archive a brand

If deleting the brand is not crucial to your marketing operations, consider “soft archiving” it. Brands in Zoho Thrive have their own individual dashboards, which means they don’t interact with other brands. Simply keep the brand on the back burner till Zoho Thrive implements a way to delete, deactivate, or archive a brand.

Learn how to integrate Zoho Thrive and Zoho CRM in a future how-to article.

Related Questions

What are brands in Zoho Thrive?

Brands are websites linked to your Zoho account. In the case of Zoho Thrive, brands are Zoho e-commerce stores or custom-built websites that are tracked for affiliate and/or loyalty programs.

How can I edit brand details in Zoho Thrive?

To edit brand details in Zoho Thrive, follow these steps: Settings > Brand Details > Edit > Save.

Click Settings on the upper-right corner of your dashboard, choose Brand Details, click the Edit button on the right side of the brand you want to delete, make the necessary details, and click Save.

How can I suggest features in Zoho Thrive?

To suggest a feature in Zoho Thrive, go to your Thrive dashboard, click the Feedback button on top, beside Settings, switch to the Suggest a Feature tab, fill in your suggestion, and click Send Feedback.

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